Privacy Policy

Last updated: 2026-10-19

This policy explains how Voysera W.L.L. handles personal data in Voysera Chat.

What we collect

• Account data: your name, email, company, language and team members' details.
• Billing data: plan, invoices and a payment token from Tap Payments. Card numbers are held by Tap, not by us.
• Your content: websites, files, Q&A and instructions you add to your agents.
• Conversation data: messages between your agents and your website visitors, and any details visitors choose to share (such as name, email or phone), the page they chatted from, and voice recordings where voice is used.
• Usage data: logs and analytics needed to run, secure and improve the service.

How we use it

To provide the service, bill you, support you, keep the service secure and meet legal duties. We do not sell personal data, and we do not use your content or conversations to train public AI models.

Who processes it

We use trusted providers for cloud hosting, AI model processing, email delivery and payments (Tap Payments). They process data only on our instructions.

Your role

For your visitors' conversations you are the controller and we process them on your behalf. You are responsible for telling your visitors about the chat in your own privacy notice.

Retention

We keep data while your account is open and delete workspace data within 90 days after it closes, unless we must keep records (such as invoices) for longer by law.

Your rights

You can access, correct, export or delete your data from the dashboard or by emailing hello@voysera.si. We handle requests in line with Bahrain's Personal Data Protection Law.